Protect Fair Consumer Rights for Online Shoppers

Online shoppers across India including students, working professionals, families, senior citizens, and small-business customers increasingly depend on e-commerce platforms for everyday purchases. However, consumers can face problems such as misleading product descriptions, hidden charges, unclear return and refund policies, counterfeit or poor-quality products, delayed refunds, difficult cancellation processes, fake reviews, and unclear information about sellers. Some consumers may also encounter manipulative online design practices, such as pre-selected options, confusing checkout processes, or pressure-based offers that make it difficult to make fully informed purchasing decisions. When disputes arise, customers may struggle to receive timely support or obtain a fair resolution.